HobbitShop.com -- The Official Online Store of The Hobbit Films and The Lord of the Rings Film Trilogy


Returns & Exchanges

At HobbitShop.com, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund or a store credit. The item must be in the original, unopened package, to be accepted back for a refund or a store credit.

If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.

You may return any new Blu-ray/DVD/CD/video game, and other digital media product for any reason within 30 days for a refund or a store credit. Blu-rays/DVDs/CDs/video games, and other digital media products must be in their original, unopened factory shrink wrap, to be accepted back for a refund or a store credit. A damaged or defective title can only be replaced for the same item. Another title cannot be substituted in place of a damaged or defective item.


Exceptions

Undergarments: Opened packages of undergarments may only be returned for exchange to another size, and not for a refund. Undergarments that do not come in packages must have the original hangtag attached to them, not be worn or washed, and may also only be returned for exchange for another size, and not for a refund. We will discard any returned items and send a replacement size, if available. If we are unable to exchange for your selected size, we will then refund your purchase completely.

Earrings and Body Jewelry: These items are non-returnable. If your order of either earrings or body jewelry, or both, is received damaged or defective, we will exchange it and then ship you out a replacement item.

Halloween Costumes and Halloween Accessories: These items must be returned within 30 days of the shipping date, or postmarked by October 31st of the year of purchase, whichever comes first. The items must include the original packaging and the costumes cannot be worn or washed.


How to Return an Item

If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange.

You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.

PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM HOBBITSHOP.COM CAN BE RETURNED TO THE FOLLOWING ADDRESS BELOW. WE CANNOT ACCEPT ANY WARNER BROS. MERCHANDISE (INCLUDING BLU-RAY DISCS and DVDS) PURCHASED AT ANY OTHER RETAILERS.

HobbitShop.com
Attn: RETURNS
1093 Highview Dr.
Webberville, MI 48892

Customer Service:
Phone: 1-(866)-883-9436 8am-8pm EST Monday-Friday and 9am-6pm EST Saturday.

Facebook Twitter
Sign up for our special offers

Security & Privacy

About the Shop